All Systems Operational

Acquiring of Card Transactions Operational
Card Authorization Operational
Clearing & Settlement Operational
Payment Solutions Operational
Instore Card Payments Operational
Online Card Payments Operational
Swish Operational
Vipps Operational
Pay Later Operational
MobilePay Operational
Trustly Operational
Web Portal's Operational
Merchant Portal Operational
Consumer Portal Operational
PosPay WebReports Operational
Contact Channels Operational
Invoicing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 28, 2026
Swedbank Pay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
May 28, 08:27 CEST
Monitoring - The payouts are expected to be made tomorrow, the 28th of May.
May 27, 15:05 CEST
Identified - We are currently experiencing issues with clearing files, which may cause delays in payouts for some merchants using Swedbank Pay as their PSP. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.
May 27, 08:08 CEST
May 27, 2026
Swedbank Pay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
May 27, 08:05 CEST
Identified - We are continuing to work on this issue.

Thank you for your patience.
May 26, 16:46 CEST
Investigating - We are currently experiencing issues with clearing files, which may cause delays in payouts for some merchants using Swedbank Pay as their PSP. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.
May 26, 08:32 CEST
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Disturbances at Nets
Resolved - This incident has been resolved.
May 22, 08:26 CEST
Monitoring - A fix has been implemented by Nets and the issue has stabilized.

We are monitoring the situation to ensure that normal operations are fully restored.
May 21, 15:56 CEST
Update - Nets are continuing to work on a fix for this issue.
May 21, 11:49 CEST
Identified - Nets is currently experiencing an issue causing transactions to be declined. The issue is under investigation by them.

Thank you for your patience.
May 21, 09:30 CEST
May 21, 2026
Issues in Merchant Portal
Resolved - This incident has been resolved.
May 21, 10:30 CEST
Update - We are continuing to work on a fix for this issue.
May 20, 17:07 CEST
Identified - We are currently experiencing issues with the Merchant Portal which may cause some data, such as transactions and documents, to be unavailable.

The issue is being worked on to restore full functionality as soon as possible.

Thank you for your patience.
May 20, 10:51 CEST
May 20, 2026
Nets - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
May 20, 07:50 CEST
Monitoring - We have identified that the clearing file from Nets was received later than expected, which may result in delays in payouts for some merchants. Payouts are expected to be received tomorrow, Wednesday, May 20.
May 19, 08:37 CEST
May 19, 2026
Phone Service Disruption
Resolved - This incident has been resolved.
May 19, 17:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 16:38 CEST
Identified - We are currently experiencing issues with our phone lines due to a disruption at our provider. As a result, it may be difficult to reach us by phone.

In the meantime, please contact us via email:

For questions regarding card acquiring, email: support@swedbankpay.se
For questions regarding payment terminals or e-commerce, email: support.psp@swedbankpay.se
To reach our sales department, email: sales@swedbankpay.se

We are working with our provider to resolve the issue as quickly as possible.

We apologize for the inconvenience and appreciate your patience.
May 19, 16:08 CEST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

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