Delayed payouts - External disturbances with clearing and settlement
Identified - The issue affecting delayed settlements is still ongoing.

Payouts will be processed once the issue, related to an external provider, is resolved.
Jun 08, 2026 - 16:40 CEST
Investigating - Some merchants may experience delays in payouts for sales from the weekend (5–7 June).

The delays are due to an issue with an external provider in the payment processing chain. Payouts will be processed once the issue is resolved.

No action is required from your side at this time.
Jun 08, 2026 - 13:15 CEST
Merchant Payouts Operational
Merchant Payouts Operational
Accept Payments Operational
Instore Card Payments Operational
Online Card Payments Operational
Swish Operational
Vipps Operational
Pay Later Operational
MobilePay Operational
Trustly Operational
Portals Operational
Merchant Portal Operational
Consumer Portal Operational
PosPay WebReports Operational
Customer Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 8, 2026

Unresolved incident: Delayed payouts - External disturbances with clearing and settlement.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Nets - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Jun 3, 09:20 CEST
Monitoring - We have identified that the clearing file from Nets was received later than expected, which may result in delays in payouts for some merchants. Payouts are expected to be received tomorrow, Wednesday, June 3.
Jun 2, 08:56 CEST
Jun 2, 2026
Card Payments degrade
Resolved - This incident has been resolved.
Jun 2, 10:55 CEST
Investigating - We are currently experiencing a degrade in performance with credit card transactions failing in Acquirer end.
Jun 2, 10:46 CEST
Swedbank Pay Card Authorization
Resolved - This incident has been resolved.
Jun 2, 10:44 CEST
Investigating - We are currently experiencing technical issues affecting card transaction authorizations. Some customers may notice declined transactions or time outs. Our team is working to restore full functionality, we apologize for any inconvenience.
Jun 2, 10:40 CEST
Westpay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Jun 2, 09:02 CEST
Monitoring - The issue has been resolved. Payouts are expected to be received tomorrow, Tuesday, June 2.
Jun 1, 10:38 CEST
Identified - We are currently experiencing issues with clearing files from Westpay, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Jun 1, 09:08 CEST
Nets - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Jun 2, 08:55 CEST
Monitoring - We have identified that the clearing file from Nets was received later than expected, which may result in delays in payouts for some merchants. Payouts are expected to be received tomorrow, Tuesday, June 2.
Jun 1, 08:55 CEST
Jun 1, 2026
Service Disruption – Terminals using mobile/SIM connectivity
Resolved - This incident has been resolved.
Jun 1, 19:46 CEST
Identified - We are currently experiencing a service disruption with PAX-terminals using SIM-cards. We are working to restore the service as soon as possible. Thank you for your patience.

Service is functioning via Wi-Fi.

How to Connect Your PAX Terminal to Wi-Fi:

1. Tap the three dots in the bottom-left corner of the screen.
2. Select Admin Menu.
3. Enter your Admin Code.
4. Go to Settings.
5. Choose Network Settings.
6. Select Wi-Fi and connect to your preferred network.
Payment Solutions - Instore Card Payments
Jun 1, 15:01 CEST
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Swedbank Pay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
May 28, 08:27 CEST
Monitoring - The payouts are expected to be made tomorrow, the 28th of May.
May 27, 15:05 CEST
Identified - We are currently experiencing issues with clearing files, which may cause delays in payouts for some merchants using Swedbank Pay as their PSP. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.
May 27, 08:08 CEST
May 27, 2026
Swedbank Pay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
May 27, 08:05 CEST
Identified - We are continuing to work on this issue.

Thank you for your patience.
May 26, 16:46 CEST
Investigating - We are currently experiencing issues with clearing files, which may cause delays in payouts for some merchants using Swedbank Pay as their PSP. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.
May 26, 08:32 CEST
May 26, 2026
May 25, 2026

No incidents reported.

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