Verifone - Delayed payouts
Monitoring - The payouts are expected to be made on Monday, the 7th of July.
Jul 04, 2025 - 15:53 CEST
Update - We are continuing to work on a fix for this issue.
Jul 04, 2025 - 08:39 CEST
Identified - We are currently experiencing issues with clearing files from Verifone, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Jul 03, 2025 - 08:19 CEST
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
PayByLink Operational
Contact Channels Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

Unresolved incident: Verifone - Delayed payouts.

Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Delays in Merchant Portal
Resolved - This incident has been resolved.
Jul 1, 13:54 CEST
Investigating - We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible.

Thank you for your patience.
Jun 27, 10:08 CEST
Jun 30, 2025
Trustly 3rd party Service Disruption
Resolved - This incident has been resolved.
Jun 30, 23:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 23:06 CEST
Investigating - Trustly are currently experiencing a service disruption and are working to restore the service as soon as possible. Thank you for your patience.
Jun 30, 22:17 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
VAS - Problems with extra card applications
Resolved - This incident has been resolved.
Jun 27, 16:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 16:12 CEST
Update - We are continuing to investigate this issue.
Jun 27, 11:40 CEST
Investigating - We are currently investigating this issue.
Jun 27, 11:40 CEST
Jun 26, 2025
VAS - Frontend Release
Completed - The scheduled maintenance has been completed.
Jun 26, 14:02 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 10:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 26, 08:16 CEST
Jun 25, 2025
Disturbances at 3rd party
Resolved - This incident has been resolved.
Jun 25, 18:16 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Jun 25, 15:50 CEST
Jun 24, 2025
Swedbank Pay Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 CEST
Scheduled - Please be advised that a system upgrade related to authorization processing is scheduled between June 23rd 12:00 (CET) and June 24th 14:00 (CET). No significant impact on authorization traffic is anticipated.
Jun 23, 07:56 CEST
Jun 23, 2025
Phone Service Disruption
Resolved - This incident has been resolved.
Jun 23, 17:23 CEST
Identified - We are currently experiencing issues with our phone lines due to a disruption at our provider. As a result, it is currently not possible to reach us by phone.

In the meantime, please contact us via email:

For questions regarding card acquiring, email: support@swedbankpay.se
For questions regarding payment terminals or e-commerce, email: support.psp@swedbankpay.se
To reach our sales department, email: sales@swedbankpay.se

We apologize for the inconvenience and appreciate your understanding and patience.
Jun 23, 15:47 CEST
Disturbances at 3rd party
Resolved - This incident has been resolved.
Jun 23, 15:50 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Jun 23, 15:15 CEST
Verifone - Delayed payouts
Resolved - This incident has been resolved.
Jun 23, 09:00 CEST
Monitoring - The payouts are expected to be made on Monday, the 23rd of June.
Jun 19, 14:23 CEST
Identified - We are currently experiencing issues with clearing files from Verifone, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Jun 19, 09:14 CEST
Jun 22, 2025

No incidents reported.

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