All Systems Operational
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Deployment Nov 30, 2023 08:00-16:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 2023 - 08:00 CET
Scheduled - Change description: Application maintenance
Potential downtime: 5 minutes
Contact email: support.vas@payex.com

Nov 29, 2023 - 14:39 CET
Past Incidents
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 08:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 CET
Scheduled - We will be implementing a change to the 3DSecure simulator for the external integration environment.
The simulator is responsible for providing the simulated 3DSecure flow to which the payment menu redirects while performing a card payment.

The effects of this change will be a new look to the UI of the 3DSecure-verification step, and, unlike the current 3DSecure simulator, the only possible choices of simulated outcome for the verification will be "Approved" or "Canceled" as of now.

We do not expect this to otherwise affect the external integration environment.

Nov 23, 15:51 CET
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - This incident has been resolved.
Nov 27, 17:42 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 15:25 CET
Resolved - This incident has been resolved.
Nov 27, 12:35 CET
Identified - Verifone are currently having issues with clearing files which can cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.

Nov 21, 09:35 CET
Resolved - This incident has been resolved.
Nov 27, 11:31 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 10:45 CET
Resolved - This incident has been resolved.
Nov 27, 10:45 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 09:14 CET
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - This incident has been resolved.
Nov 24, 10:06 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 24, 09:12 CET
Resolved - This incident has been resolved.
Nov 24, 08:35 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 24, 08:29 CET
Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - This incident has been resolved.
Nov 22, 19:41 CET
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Nov 22, 18:57 CET
Nov 21, 2023
Resolved - This incident has been resolved.
Nov 21, 18:16 CET
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Nov 21, 17:36 CET
Resolved - This incident has been resolved.
Nov 21, 13:06 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 16:58 CET
Update - We are continuing to work on a fix for this issue.
Nov 16, 16:56 CET
Identified - We have discovered that the reference number shown on your account statement is incorrect, the last two digits differs from the correct one. This affects the customers that was debited by us yesterday (15/11). We have resolved the error so that it does not occur in next month's draw, but unfortunately we cannot correct the reference number that is already in your bank statement.
No actions are needed to be taken on your part, we just want to draw your attention to this detail.

Sorry for any inconvenience this may cause.

Nov 16, 12:49 CET
Resolved - This incident has been resolved.
Nov 21, 12:18 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 14:57 CET
Completed - The scheduled maintenance has been completed.
Nov 21, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 CET
Scheduled - Maintenance work of the eCommerce WAF.

We expect this to not cause any disturbances in the production environment.

Nov 16, 09:49 CET
Nov 20, 2023
Resolved - This incident has been resolved.
Nov 20, 17:41 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 20, 17:18 CET
Resolved - This incident has been resolved.
Nov 20, 14:19 CET
Update - We are continuing to work on a fix for this issue.
Nov 20, 14:19 CET
Update - We are continuing to work on a fix for this issue.
Nov 20, 12:57 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 20, 12:51 CET
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - This incident has been resolved.
Nov 17, 22:37 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 17, 20:17 CET
Resolved - This incident has been resolved.
Nov 17, 17:04 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 16:24 CET
Update - We are continuing to work on a fix for this issue.
Nov 17, 16:05 CET
Identified - We are currently experiencing a service degradation. We are working to restore the service as soon as possible. Thank you for your patience
Nov 17, 15:48 CET
Resolved - This incident has been resolved.
Nov 17, 15:32 CET
Monitoring - The files from Verifone has now been processed and the payouts should be done tomorrow.
Nov 16, 15:17 CET
Investigating - Verifone are currently having issues with clearing files which will cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.

Nov 16, 08:53 CET
Nov 16, 2023
Postmortem - Read details
Nov 16, 22:45 CET
Resolved - We are aware of network disturbances affecting some card payment authorizations from 22.00 - 22.10. We are investigating the issue.
Nov 16, 22:00 CET
Nov 15, 2023

No incidents reported.