Swedbank Pay Status

All Systems Operational

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Deployment Nov 30, 2023 08:00-16:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 2023 - 08:00 CET

Scheduled - Change description: Application maintenance
Potential downtime: 5 minutes
Contact email: support.vas@payex.com
Nov 29, 2023 - 14:39 CET

Past Incidents

Nov 29, 2023

External integration environment: Change of 3DSecure simulator

Completed - The scheduled maintenance has been completed.
Nov 29, 08:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 CET

Scheduled - We will be implementing a change to the 3DSecure simulator for the external integration environment.
The simulator is responsible for providing the simulated 3DSecure flow to which the payment menu redirects while performing a card payment.

The effects of this change will be a new look to the UI of the 3DSecure-verification step, and, unlike the current 3DSecure simulator, the only possible choices of simulated outcome for the verification will be "Approved" or "Canceled" as of now.

We do not expect this to otherwise affect the external integration environment.
Nov 23, 15:51 CET

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 27, 17:42 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 15:25 CET

Verifone - Disturbances with clearing and settlement

Resolved - This incident has been resolved.
Nov 27, 12:35 CET

Identified - Verifone are currently having issues with clearing files which can cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.
Nov 21, 09:35 CET

Trustly Service Disruption

Resolved - This incident has been resolved.
Nov 27, 11:31 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 10:45 CET

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 27, 10:45 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 27, 09:14 CET

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 24, 10:06 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 24, 09:12 CET

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 24, 08:35 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 24, 08:29 CET

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Disturbances at 3rd party

Resolved - This incident has been resolved.
Nov 22, 19:41 CET

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Nov 22, 18:57 CET

Nov 21, 2023

Disturbances at 3rd party

Resolved - This incident has been resolved.
Nov 21, 18:16 CET

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Nov 21, 17:36 CET

Incorrect reference number on account statement

Resolved - This incident has been resolved.
Nov 21, 13:06 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 16:58 CET

Update - We are continuing to work on a fix for this issue.
Nov 16, 16:56 CET

Identified - We have discovered that the reference number shown on your account statement is incorrect, the last two digits differs from the correct one. This affects the customers that was debited by us yesterday (15/11). We have resolved the error so that it does not occur in next month's draw, but unfortunately we cannot correct the reference number that is already in your bank statement.
No actions are needed to be taken on your part, we just want to draw your attention to this detail.

Sorry for any inconvenience this may cause.
Nov 16, 12:49 CET

Partial outage

Resolved - This incident has been resolved.
Nov 21, 12:18 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 14:57 CET

Maintenance of Web Application Firewall

Completed - The scheduled maintenance has been completed.
Nov 21, 06:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 CET

Scheduled - Maintenance work of the eCommerce WAF.

We expect this to not cause any disturbances in the production environment.
Nov 16, 09:49 CET

Nov 20, 2023

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 20, 17:41 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 20, 17:18 CET

Swish Service Disruption

Resolved - This incident has been resolved.
Nov 20, 14:19 CET

Update - We are continuing to work on a fix for this issue.
Nov 20, 14:19 CET

Update - We are continuing to work on a fix for this issue.
Nov 20, 12:57 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 20, 12:51 CET

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Vipps Service Disruption

Resolved - This incident has been resolved.
Nov 17, 22:37 CET

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 17, 20:17 CET

3D Secure authentication degradation

Resolved - This incident has been resolved.
Nov 17, 17:04 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 16:24 CET

Update - We are continuing to work on a fix for this issue.
Nov 17, 16:05 CET

Identified - We are currently experiencing a service degradation. We are working to restore the service as soon as possible. Thank you for your patience
Nov 17, 15:48 CET

Verifone - Disturbances with clearing and settlement

Resolved - This incident has been resolved.
Nov 17, 15:32 CET

Monitoring - The files from Verifone has now been processed and the payouts should be done tomorrow.
Nov 16, 15:17 CET

Investigating - Verifone are currently having issues with clearing files which will cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.
Nov 16, 08:53 CET

Nov 16, 2023

Network disturbances may affect card payment authorizations

Postmortem - Read details
Nov 16, 22:45 CET

Resolved - We are aware of network disturbances affecting some card payment authorizations from 22.00 - 22.10. We are investigating the issue.
Nov 16, 22:00 CET

Nov 15, 2023

No incidents reported.