swedbankpay Status

All Systems Operational

Acquiring Operational

Authorization Operational

Clearing & Settlement Operational

Payments Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance Oct 8, 2022 00:30-06:00 CEST

Important information regarding Planned Maintenance
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Saturday 8th of October and Sunday 9th of October from 00.30 am CET to 06.00 am CET both nights
During the above mentioned time slots, Swedbank will perform Disaster Recovery Tests.

We do not expect any interruptions in the card authorization traffic or in the clearing & settlement processing due to this maintenance.

We apologize for any inconvenience.
Posted on Sep 30, 2022 - 10:19 CEST

Past Incidents

Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

Trustly Service Disruption

Resolved - This incident has been resolved.
Sep 29, 18:39 CEST

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 29, 17:08 CEST

Prod feil ved OCR rapportering

Resolved - We had an issue with OCR reports that got fixed in a major release 27.09.2022.
Unfortunately before the fix was live, an OCR report was created and sent to customer. This report was not entirely correct and lacked some of the transaction that needed to be there.
The problem has been fixed and the customer has received the correct OCR reports since.
Sep 29, 09:51 CEST

Investigating - We are currently investigating this issue.
Sep 29, 09:51 CEST

Sep 28, 2022

No incidents reported.

Sep 27, 2022

VAS - Scheduled maintenance and application deployment

Completed - The scheduled maintenance has been completed.
Sep 27, 15:21 CEST

Update - We are continuing to verify the maintenance items.
Sep 27, 14:58 CEST

Verifying - Verification is currently underway for the maintenance items.
Sep 27, 10:35 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 19, 10:27 CEST

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Medipay - Problem with API

Resolved - This incident has been resolved.
Sep 23, 13:19 CEST

Update - We are continuing to monitor for any further issues.
Sep 23, 09:28 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 09:23 CEST

Identified - We are currently investigating an issue where APIs are returning invalid (too high) amount paid by end customers. We are working to solve these issues as soon as possible.
Sep 22, 12:41 CEST

Sep 22, 2022

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Disturbances at 3rd party

Resolved - Due to disturbances at third party, we had a disruption in card payments between 04:58 – 05:19. We do apologize for the inconvenience this may have caused you.
Sep 19, 15:55 CEST

Disturbances with clearing and settlement

Resolved - We have received new files from Verifone, these files will be processed this afternoon. Thank you for your patience and we do apologize for the inconvenience this may have caused you.
Sep 19, 13:38 CEST

Identified - We have a delay due to error in delivered files from Verifone Sweden, we are awaiting new files from Verifone. Thank you for your patience.
Sep 19, 08:40 CEST

Disturbances at 3rd party

Resolved - This incident has been resolved.
Sep 19, 10:49 CEST

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Sep 19, 09:57 CEST

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.