Update - We are continuing to investigate this issue.
Jun 14, 2024 - 10:30 CEST
Investigating - We are currently experiencing issues with the Merchant Portal for eCom which affects the ability to access the portal.

The issue is being worked on to restore full functionality as soon as possible.

Thank you for your patience.

Jun 14, 2024 - 10:02 CEST
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Partial Outage
Merchant Portal ? Partial Outage
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 13:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 12:47 CEST
Update - We are continuing to investigate this issue.
Jun 14, 12:14 CEST
Update - Troubleshooting still ongoing, same status as before.
Jun 14, 12:09 CEST
Update - Our third party is having major issues with their network which is causing our services to not work properly.
Troubleshooting is ongoing and the extent of the impact is currently unclear, but we will update the statuspage continuously with the latest information.

Jun 14, 11:40 CEST
Investigating - Network problems with Card processing. Unknown how many services is affected.
Jun 14, 11:09 CEST
Resolved - This incident has been resolved.
Jun 14, 12:43 CEST
Update - We are continuing to investigate this issue.
Jun 14, 12:27 CEST
Investigating - Our third party have issues with Vipps and Mobilepay which will affect our services for APM and Mobile checkout
Jun 14, 12:26 CEST
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 17:18 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Jun 12, 15:50 CEST
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 10:39 CEST
Investigating - There is an issue with clearing files concerning Verifone will cause delays with payouts for some merchants. The issue is being investigated and we apologize for any inconvenience that this may cause.
Jun 5, 09:32 CEST
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 07:51 CEST
Monitoring - The issue with the delayed file is now resolved and it will be processed and paid out tomorrow on Tuesday 4/6.
Jun 3, 14:32 CEST
Investigating - We are currently having issues with clearing files from Westpay which will cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.

Jun 3, 09:15 CEST
Jun 3, 2024