Westpay - Disturbances with clearing and settlement
Monitoring - Payouts are expected to be made tomorrow, March 28th.
Mar 27, 2025 - 09:13 CET
Identified - Westpay are currently having issues with clearing files which will cause delays with payouts to some customers.
We apologize for any inconvenience this may cause.
Mar 27, 2025 - 08:41 CET
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
PayByLink Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Change of outbound IP-addresses for callbacks Mar 12, 2025 12:00-13:00 CET

Scheduled - We will be changing the IP-addresses from which callbacks are sent for eCommerce payments, affecting both the external integration and production environments.

The current address is 91.132.170.1.

The new addresses will be the range 20.91.170.120 - 127.

Any necessary changes from your end, for example whitelisting the new IP-range, should be done prior to the 12th of March to ensure that the callbacks are received correctly.
Feb 04, 2025 - 14:34 CET
Mar 27, 2025

Unresolved incident: Westpay - Disturbances with clearing and settlement.

Mar 26, 2025
Delays in Merchant Portal
Resolved - This incident has been resolved.
Mar 26, 15:11 CET
Investigating - We are currently experiencing delays in the Merchant Portal. This can cause some data (transactions and documents) to be unavailable.

The issue is being worked on to ensure that the data is available in the Merchant Portal as soon as possible.

Thank you for your patience.
Mar 26, 11:02 CET
Mar 25, 2025
Service Disruption - PayByLink
Resolved - This incident has been resolved.
Mar 25, 11:12 CET
Identified - We are currently experiencing a disruption affecting the PayByLink service via the Merchant Portal. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 20, 14:42 CET
VAS - Timeout and Performance issues
Resolved - This incident has been resolved.
Mar 25, 10:12 CET
Update - We are continuing to monitor for any further issues.
Mar 25, 09:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 09:45 CET
Investigating - We are currently investigating this issue.
Mar 25, 08:42 CET
Mar 24, 2025
CreditCard service disruption
Resolved - This incident has been resolved.
Mar 24, 20:35 CET
Update - We are continuing to work on a fix for this issue.
Mar 24, 14:16 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 24, 14:08 CET
VAS - Performace Issue with Card Administration System
Resolved - This incident has been resolved.
Mar 24, 15:45 CET
Update - We are continuing to monitor for any further issues.
Mar 24, 15:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:36 CET
Update - We are continuing to work on a fix for this issue.
Mar 24, 14:37 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 14:36 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Verifone - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Mar 20, 08:27 CET
Identified - Verifone are currently having issues with clearing files which will cause delays with payouts to some customers.
We apologise for any inconvenience this may cause.
Mar 19, 09:53 CET
Mar 19, 2025
VAS - Coupon disturbance
Resolved - This incident has been resolved.
Mar 19, 12:16 CET
Investigating - We are currently investigating this issue.
Mar 19, 10:39 CET
Mar 18, 2025
VAS minor release - hotfix
Completed - The scheduled maintenance has been completed.
Mar 18, 12:43 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 18, 08:37 CET
Mar 17, 2025

No incidents reported.

Mar 16, 2025
Important Information regarding Swedbank Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:30 CET
Scheduled - Upcoming scheduled maintenance notice

Important Information Regarding Planned maintenance Saturday 15th of March and Sunday 16th of March from 00.30 am CET to 06.00 am CET both nights. During the above mentioned time slots, Swedbank will perform Disaster Recovery Tests. We do not expect any interruptions in the card authorization traffic or in the clearing & settlement processing due to this maintenance.
Mar 6, 16:30 CET
Mar 15, 2025
Mar 14, 2025

No incidents reported.

Mar 13, 2025
Network maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:00 CET
Scheduled - We will be performing network maintenance on March 13th from 13:00 to 15:00. We do not expect any service interruptions during this time.
Mar 5, 15:53 CET
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