All Systems Operational
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance of Invoice UI Apr 2, 2024 08:00-08:30 CEST
We will be doing maintenance of the UI for Invoice in the payment menu for the production environment.
No disturbances are anticipated as a result of the maintenance.

This maintenance was earlier announced, but has been rescheduled.

If you have any questions or notice any problems, please do not hesitate to contact us via the regular support channels.

Posted on Mar 11, 2024 - 15:25 CET
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:30 CET
Scheduled - Swedbank will perform maintenance work in the file transfer platform Sterling, between 09:30 – 13:00 CET on March 17, 2024.
Some disturbances in the (clearing) file transfer traffic to and from Swedbank may occur during this time, we apologize for any inconvenience caused by this.

Mar 8, 15:12 CET
Mar 16, 2024
Resolved - This incident has been resolved.
Mar 16, 22:41 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 16, 22:32 CET
Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 22:32 CET
Identified - Swish are currently experiencing a service disruption and are working to restore the service as soon as possible. Thank you for your patience.
Mar 15, 22:02 CET
Resolved - This incident has been resolved.
Mar 15, 22:16 CET
Identified - Trustly are currently experiencing a service disruption and are working to restore the service as soon as possible. Thank you for your patience.
Mar 15, 21:54 CET
Resolved - This incident has been resolved.
Mar 15, 12:37 CET
Update - Vipps are continuing to work on a fix for this issue.
Mar 15, 11:20 CET
Identified - Vipps are currently experiencing a service disruption and are working to restore the service as soon as possible. Thank you for your patience.
Mar 15, 11:13 CET
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 08:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:00 CET
Scheduled - We will be doing maintenance of the UI for Trustly in the payment menu for the production environment.
No disturbances are anticipated as a result of the maintenance.

This maintenance was earlier announced, but has been rescheduled.

If you have any questions or notice any problems, please do not hesitate to contact us via the regular support channels.

Mar 11, 15:25 CET
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - This incident has been resolved.
Mar 11, 07:05 CET
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Mar 11, 06:45 CET
Completed - The scheduled maintenance has been completed.
Mar 11, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:15 CET
Scheduled - Swedbank Pay is planning to perform software upgrades on the authorization platform from approximately 00.30 – 06.00 CET on both March 10th and March 11th. Short interruptions in the authorization traffic may occur, but are expected to be limited to a few seconds. We apologize for any inconvenience caused by this.
Feb 27, 17:03 CET
Mar 10, 2024
Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 10:51 CET
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Mar 8, 10:41 CET
Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 18:23 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 7, 18:11 CET
Resolved - This incident has been resolved.
Mar 7, 09:16 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 7, 00:37 CET
Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 18:48 CET
Update - We are continuing to work on a fix for this issue.
Mar 6, 18:47 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 6, 18:00 CET
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 18:01 CET
Update - We are continuing to work on a fix for this issue.
Mar 5, 10:48 CET
Identified - We experiencing problems with importing the latest transactions and generating reports.
Mar 1, 12:16 CET
Resolved - This incident has been resolved.
Mar 5, 09:00 CET
Monitoring - A thirdparty card issuer had technical issues earlier which caused their credit cards to be rejected when being used in eCom purchases. Some in-store transactions were also affected when using their credit card.
Issue lasted between 12:11 - 13:40.

It is now resolved and we are monitoring the systems to make sure it stays stable.

Mar 4, 14:56 CET
Resolved - This incident has been resolved.
Mar 5, 09:00 CET
Investigating - One of our thirdparty distributors are currently having issues with clearing files which will cause delays with payouts to some customers. The delayed payouts are expected to be made tomorrow Tuesday 5/3.
Sorry for any inconvenience this may cause.

Mar 4, 09:40 CET