Swedbank Pay Status

Merchant Portal – Degraded Functionality

Update - Service functionality remains stable at the improved levels previously communicated. Work is still ongoing to address the remaining issues and ensure a full resolution.

Further updates will be provided as relevant.
Jul 15, 2026 - 11:10 CEST

Update - Service functionality has continued to improve, and work remains ongoing to address the remaining issues.

Further updates will be provided as relevant.
Jul 09, 2026 - 16:36 CEST

Update - Our teams continue to work on the remaining issues and improvements to restore full functionality.

We will continue to monitor the service and provide further updates as relevant.
Jul 07, 2026 - 11:54 CEST

Monitoring - The majority of the reported issues affecting the Merchant Portal have now been resolved, and service functionality has improved significantly.

We will continue to closely monitor the portal to ensure stability and investigate any remaining isolated issues.

We will provide further updates should additional information become available.
Jul 03, 2026 - 18:17 CEST

Update - We are continuing to investigate the issues and work to restore normal functionality as soon as possible.
Jul 03, 2026 - 11:11 CEST

Update - We are continuing to investigate and work to restore normal functionality as soon as possible.
Jul 02, 2026 - 17:06 CEST

Update - We continue to investigate issues affecting the Merchant Portal.

Customers may experience intermittent issues related to information displayed or exported from the portal.

We are actively investigating and working to restore normal functionality as soon as possible.
Jul 01, 2026 - 15:41 CEST

Identified - We are currently experiencing an issue in the Merchant Portal where the status of some transactions may be incorrectly displayed as pending, and some transactions may not be visible.

This is a display issue only and does not affect transaction processing.

We are investigating and working to resolve the issue as soon as possible.

Thank you for your patience.
Jul 01, 2026 - 08:48 CEST

Merchant Payouts Operational

Accept Payments Operational

Instore Card Payments Operational

Online Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Click to Pay Operational

Portals Degraded Performance

Merchant Portal Degraded Performance

Consumer Portal Operational

PosPay WebReports Operational

Customer Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 28, 2026

No incidents reported today.

Jul 27, 2026

Service Disruption - Terminals using WiFi connectivity

Resolved - This incident has been resolved.
Jul 27, 10:31 CEST

Update - We continue to investigate the ongoing connectivity issue affecting some PAX terminals using WiFi.

Our findings continue to indicate that the issue is related to DNS resolution following a network change outside of Swedbank Pay's environment, affecting connectivity between terminals and our transaction host.

If you are experiencing issues, please contact your internet or network provider and ask them to review the DNS settings used by your connection.
Jul 24, 10:19 CEST

Update - Our investigation indicates that the issue is related to a DNS update on a Telia network during the night, affecting connectivity between terminals and our transaction host.

What customers can do:

If you are experiencing transaction issues, please contact your network provider and ask them to review and change the DNS settings used by your connection.

We are continuing our investigation and are working to establish whether a broader resolution can be implemented.
Jul 23, 11:54 CEST

Identified - We are currently experiencing a service disruption with PAX-terminals using WiFi.

We are working to restore the service as soon as possible. Thank you for your patience.
Jul 23, 11:27 CEST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Jul 23, 2026

Disturbances at 3rd party

Resolved - This incident has been resolved.
Jul 23, 11:18 CEST

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Jul 14, 08:45 CEST

Verifone - Delayed payouts - Disturbances with clearing and settlement

Resolved - This incident has been resolved.
Jul 23, 11:18 CEST

Monitoring - The issue has been resolved. Payouts are expected to be received by Monday, July 20th, with many payouts being received earlier.
Jul 17, 08:19 CEST

Identified - We have identified that the clearing files from Verifone contain errors, which may cause delays in payouts for some customers. We are in close contact with Verifone to ensure the files are corrected and minimize any delays.
Jul 16, 08:03 CEST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Jul 16, 2026

Jul 15, 2026

Online Card Payments – Degraded performance due to external dependency

Resolved - This incident has been resolved.
Jul 15, 11:00 CEST

Identified - We are currently experiencing issues affecting online card payments due to an external dependency.

Customers may experience increased response times or declined transactions when attempting to complete purchases.

We are in contact with the affected party and are working to resolve the issue.
Jul 15, 09:24 CEST

Jul 14, 2026