Swedbank Pay Status

All Systems Operational

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Release of QR-code for BankID - Installment Account Apr 29, 2024 10:00-11:00 CEST

There are more advanced security threats in the digital arena today. Secure start verifies that it's the same person using our services who is identifying themselves with BankID.

This is one of many means to help to prevent fraud. In order to protect both users and e-services, the secure start of BankID becomes mandatory for all authorities, companies and organizations that use BankID in their e-services.
This needs to be implemented by May 1, 2024 at the latest.

The change will be implemented for Installment Account in the production environment and will thus be affecting all Installment Account transactions enabled for SCA from now on.

Please note that this currently only applies to Sweden.

There is no need for changes or adjustment from you side for Secure Start (QR-code) for BankId to work - it will all be handled from our side.

We do not expect this release to cause any disturbances. If you do notice any sort of problems or unexpected behavior, please contact us via the regular support channels.
Posted on Apr 19, 2024 - 15:32 CEST

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Nets - Instore payments Denmark

Resolved - This incident has been resolved.
Apr 26, 08:09 CEST

Investigating - Nets are currently experiencing issues with card transactions being declined via some specific payment terminals for some merchants in Denmark.
Investigation is ongoing.
Apr 25, 16:22 CEST

Apr 25, 2024

Update in Merchant Portal for PAX customers

Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:00 CEST

Scheduled - A scheduled release is planned for tomorrow evening in the Merchant Portal production environment for PAX customers.

The update is aimed at ensuring optimal performance and stability for our platform.
During the release process, all PAX customers will experience temporary access restrictions until all components are successfully deployed.

We apologize for any inconvenience this may cause and assure you that we will work diligently to minimize downtime.

Please note that this only applies to PAX customers.

If you have any questions or concerns, please don't hesitate to reach out to us through our regular support channels.

Thank you for your understanding and cooperation as we continue to improve our services.
Apr 22, 12:24 CEST

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Verifone - Disturbances with clearing and settlement

Resolved - This incident has been resolved.
Apr 17, 07:51 CEST

Identified - Verifone are currently having issues with clearing files which will cause delays with payouts to some customers.
Sorry for any inconvenience this may cause.
Apr 12, 13:11 CEST

Apr 16, 2024

BankID - QR Code

Completed - The scheduled maintenance has been completed.
Apr 16, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 CEST

Update - For clarification, this update will only affect invoice transactions in Sweden.
Apr 5, 14:24 CEST

Scheduled - There are more advanced security threats in the digital arena today. Secure start verifies that it's the same person using our services who is identifying themselves with BankID.
This is one of many means to help to prevent fraud. In order to protect both users and e-services, the secure start of BankID becomes mandatory for all authorities, companies and organizations that use BankID in their e-services.
This needs to be implemented by May 1, 2024 at the latest.

The change will be implemented for invoice transactions in the production environment and will thus be affecting all SCA-enabled invoice transactions from then on.

There is no need for changes or adjustment from you side for Secure Start (QR-code) for BankID to work - it will all be handled from our side. This release is a re-release, where last time there was some issues discovered and a subsequent rollback was done. The issues has now been resolved and a new release will be made.

If you do notice any sort of problems or unexpected behavior, please contact us via the regular support channels.
Apr 5, 09:38 CEST

Delays in Merchant Portal

Resolved - This incident has been resolved.
Apr 16, 09:00 CEST

Update - We are continuing to work on a fix for this issue.
Apr 16, 08:59 CEST

Identified - We are currently having issues in Merchant Portal which will cause some delays in showing latest transactions. We are working on resolving this issue as soon as possible.
Thank you for your patience.
Apr 12, 11:32 CEST

Apr 15, 2024

No incidents reported.

Apr 14, 2024

Visa, Mastercard and Amex Spring release 2024

Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 CEST

Scheduled - Information regarding installation of Visa, Mastercard and Amex Spring Release 2024.

Friday 12th to Saturday 13th of April the installation of the changes in Visa and Mastercard spring release will be performed.

The installation are not expected to cause any interruptions in communication or affect customers connecting to the authorization and clearing systems.
Mar 28, 09:14 CET

Apr 13, 2024

Trustly Service Disruption

Resolved - This incident has been resolved.
Apr 13, 19:40 CEST

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 13, 18:34 CEST