All Systems Operational
Acquiring ? Operational
Authorization ? Operational
Clearing & Settlement ? Operational
Payments ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Oct 8, 2022 00:30-06:00 CEST
Important information regarding Planned Maintenance
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Saturday 8th of October and Sunday 9th of October from 00.30 am CET to 06.00 am CET both nights
During the above mentioned time slots, Swedbank will perform Disaster Recovery Tests.

We do not expect any interruptions in the card authorization traffic or in the clearing & settlement processing due to this maintenance.

We apologize for any inconvenience.

Posted on Sep 30, 2022 - 10:19 CEST
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - This incident has been resolved.
Sep 29, 18:39 CEST
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 29, 17:08 CEST
Resolved - We had an issue with OCR reports that got fixed in a major release 27.09.2022.
Unfortunately before the fix was live, an OCR report was created and sent to customer. This report was not entirely correct and lacked some of the transaction that needed to be there.
The problem has been fixed and the customer has received the correct OCR reports since.

Sep 29, 09:51 CEST
Investigating - We are currently investigating this issue.
Sep 29, 09:51 CEST
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 15:21 CEST
Update - We are continuing to verify the maintenance items.
Sep 27, 14:58 CEST
Verifying - Verification is currently underway for the maintenance items.
Sep 27, 10:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 19, 10:27 CEST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 13:19 CEST
Update - We are continuing to monitor for any further issues.
Sep 23, 09:28 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 09:23 CEST
Identified - We are currently investigating an issue where APIs are returning invalid (too high) amount paid by end customers. We are working to solve these issues as soon as possible.
Sep 22, 12:41 CEST
Sep 22, 2022
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - Due to disturbances at third party, we had a disruption in card payments between 04:58 – 05:19. We do apologize for the inconvenience this may have caused you.
Sep 19, 15:55 CEST
Resolved - We have received new files from Verifone, these files will be processed this afternoon. Thank you for your patience and we do apologize for the inconvenience this may have caused you.
Sep 19, 13:38 CEST
Identified - We have a delay due to error in delivered files from Verifone Sweden, we are awaiting new files from Verifone. Thank you for your patience.
Sep 19, 08:40 CEST
Resolved - This incident has been resolved.
Sep 19, 10:49 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Sep 19, 09:57 CEST
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.