All Systems Operational
Acquiring ? Operational
Authorization ? Operational
Clearing & Settlement ? Operational
Payments ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2022
Resolved - The correction have been successful. The corrected transactions will reach the card issuing banks by late afternoon today (2022-12-02). For card holders it can vary when the transaction is seen on the account depending on card issuing bank.
Dec 2, 15:05 CET
Update - We have identified that there have been double withdrawals to some purchases where Swedbank Pay is PSP with the purchase date of 2022-11-29. Our technical department is currently working on resolving this so that those who have been affected can get their payments back as soon as possible.

If you or your customers are affected, it is important that you do NOT make your own returns or corrections. This will be automatically adjusted from our system. A new status will be updated at latest 17.00.

Dec 2, 12:23 CET
Identified - We are currently experiencing duplicates with our clearing and settlement services for some cardholders affecting our merchants. We have identified the issue and are working to restore the problem.
Dec 2, 10:16 CET
Dec 1, 2022
Resolved - This incident has been resolved.
Dec 1, 17:02 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 15:48 CET
Investigating - We are currently investigating the issue. This does NOT affect payments or acquiring, only delayed reports.
Dec 1, 01:23 CET
Resolved - This incident has been resolved. We do apologize for the inconvenience this may have caused you.
Dec 1, 15:01 CET
Investigating - We are currently experiencing disturbances with our clearing and settlement services. Due to these disturbances the clearing and settlement files from Swedbank Pay PSP have not been processed. Thank you for your patience.
Dec 1, 08:31 CET
Resolved - This incident has been resolved.
Dec 1, 14:38 CET
Investigating - We are currently investigating the issue
Nov 30, 22:21 CET
Resolved - We have experienced a degradation on Trustly's services which affected customer orders between 2022-12-01, 12:09 and 12:22 CET. This issue has been resolved.
Dec 1, 12:46 CET
Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 10:54 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 10:20 CET
Identified - We are currently experiencing a service degradation. We are working to restore the service as soon as possible. Thank you for your patience
Nov 30, 09:37 CET
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - De problem Swedbank har haft med Swish under helgen är nu lösta och du kan använda tjänsten som vanligt igen. Vi ber om ursäkt om detta har påverkat dig och tackar för ditt tålamod.
Nov 28, 08:53 CET
Monitoring - Swedbank har hög belastning i Swish just nu och det kan ge störningar. Mer info på swedbank.se.
För frågor om betalningar, var vänlig kontakta din bank.

Nov 26, 14:18 CET
Nov 27, 2022

No incidents reported.

Nov 26, 2022
Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - This incident has been resolved.
Nov 24, 08:57 CET
Update - We are continuing to work on a fix for this issue.
Nov 24, 08:57 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 24, 08:14 CET
Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 11:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:15 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 22, 09:02 CET
Nov 21, 2022

No incidents reported.

Nov 20, 2022
Resolved - This incident has been resolved.
Nov 20, 16:32 CET
Identified - Vipps has currently some issues with some cards, this affect some of our users,
Nov 20, 16:16 CET
Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 12:10 CET
Investigating - Vipps has intermittent problems with card payments for some users..
Nov 18, 11:32 CET
Resolved - This incident has been resolved.
Nov 18, 08:37 CET
Update - We are continuing to investigate this issue.
Nov 18, 08:36 CET
Investigating - We are currently investigating this issue.
Nov 18, 08:06 CET