Verifone - Delayed payouts - Disturbances with clearing and settlement
Monitoring - We have now received the clearing files from Verifone, and processing is underway. Payouts for affected customers are expected to be received on Monday, 31 August.
Aug 28, 2026 - 13:38 CEST
Identified - We have not yet received the clearing files from Verifone, which may result in delays to payouts for some customers. We are in close contact and will provide further updates as more information becomes available.
Aug 28, 2026 - 08:40 CEST
Merchant Payouts Operational
Merchant Payouts Operational
Accept Payments Operational
Instore Card Payments Operational
Online Card Payments Operational
Swish Operational
Vipps Operational
Pay Later Operational
MobilePay Operational
Trustly Operational
Click to Pay Operational
Portals Operational
Merchant Portal Operational
Consumer Portal Operational
PosPay WebReports Operational
Customer Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Important Information Regarding Planned Maintenance Sep 5, 2026 07:00-19:00 CEST

Important Information Regarding Planned Maintenance Saturday 5th of September from 07.00 am CEST to 07.00 pm CEST.

During the above-mentioned time slot, infrastructure maintenance will be performed affecting Mastercard file transfer services.

We do not expect any interruptions to card authorization traffic or to the clearing & settlement processing due to this maintenance."
Posted on Aug 21, 2026 - 15:43 CEST
Aug 29, 2026

No incidents reported today.

Aug 28, 2026
Data visibility issues in Merchant Portal
Resolved - This incident has been resolved.
Aug 28, 16:19 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 11:12 CEST
Update - We are continuing to work on a fix for this issue.
Aug 28, 10:52 CEST
Identified - We are currently experiencing issues displaying data in Merchant Portal since approximately 04:20. This affects the visibility of transactions, batches, service charges, and other portal data. Payment processing is not affected. (edited)
Aug 28, 10:36 CEST
Verifone - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Aug 28, 08:34 CEST
Monitoring - We have identified that the clearing file from Verifone was received later than expected, which may result in delays in payouts for some merchants.

Payouts are expected to be received tomorrow, Friday, August 28.
Aug 27, 08:35 CEST
Aug 27, 2026
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026
Merchant Portal – Degraded Functionality
Resolved - This incident has been resolved.
Aug 17, 12:50 CEST
Update - Service functionality remains stable at the improved levels previously communicated. Work is still ongoing to address the remaining issues and ensure a full resolution.

Further updates will be provided as relevant.
Jul 15, 11:10 CEST
Update - Service functionality has continued to improve, and work remains ongoing to address the remaining issues.

Further updates will be provided as relevant.
Jul 9, 16:36 CEST
Update - Our teams continue to work on the remaining issues and improvements to restore full functionality.

We will continue to monitor the service and provide further updates as relevant.
Jul 7, 11:54 CEST
Monitoring - The majority of the reported issues affecting the Merchant Portal have now been resolved, and service functionality has improved significantly.

We will continue to closely monitor the portal to ensure stability and investigate any remaining isolated issues.

We will provide further updates should additional information become available.
Jul 3, 18:17 CEST
Update - We are continuing to investigate the issues and work to restore normal functionality as soon as possible.
Jul 3, 11:11 CEST
Update - We are continuing to investigate and work to restore normal functionality as soon as possible.
Jul 2, 17:06 CEST
Update - We continue to investigate issues affecting the Merchant Portal.

Customers may experience intermittent issues related to information displayed or exported from the portal.

We are actively investigating and working to restore normal functionality as soon as possible.
Jul 1, 15:41 CEST
Identified - We are currently experiencing an issue in the Merchant Portal where the status of some transactions may be incorrectly displayed as pending, and some transactions may not be visible.

This is a display issue only and does not affect transaction processing.

We are investigating and working to resolve the issue as soon as possible.

Thank you for your patience.
Jul 1, 08:48 CEST
Aug 16, 2026

No incidents reported.

Aug 15, 2026
Disturbances with Mastercard authorizations
Resolved - The incident has been resolved. We will continue to monitor the service.
Aug 15, 08:48 CEST
Identified - The disturbance affecting Mastercard authorizations is related to an ongoing global issue at Mastercard.

Current indications suggest that the situation has stabilized. Mastercard is actively investigating the issue.

We continue to monitor the service closely and will provide updates as more information becomes available.
Aug 15, 07:57 CEST
Investigating - We are currently experiencing disturbances with Mastercard authorizations.
Aug 15, 06:36 CEST
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