Acquiring Batches in Merchant Portal
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 2026 - 12:29 CEST
Investigating - We are currently having problems with listing batches in the Merchant Portal, for Acquirer Payments
Apr 24, 2026 - 11:37 CEST
Delayed payouts - Disturbances with clearing and settlement
Update - We are actively monitoring the situation as remaining follow-up activities continue and normal operations are restored.
Thank you for your patience.
Apr 21, 2026 - 12:01 CEST
Update - We’re continuing with the remaining follow-up and normal operations are being restored.
Thank you for your patience.
Apr 20, 2026 - 09:56 CEST
Monitoring - Delayed payments have now been processed and are expected to be delivered during the day (Friday the 17th of April).

We continue to closely monitor the situation and are working to restore normal operations.
Apr 17, 2026 - 14:15 CEST
Update - Overnight work has progressed well. Corrective actions have been implemented, and the team continues to actively troubleshoot and resolve the identified issues.

This remains our highest priority, and we are working to restore normal operations as quickly as possible.

We will continue to provide status updates throughout the day.
Apr 17, 2026 - 08:39 CEST
Update - We are continuing to work on the issues currently affecting the payment processes and efforts will continue throughout the evening. The next update will be provided tomorrow, April 17.
Apr 16, 2026 - 17:14 CEST
Update - Some payouts are delayed due to issues with Swedbank payment processes. We are actively working together with relevant parties to resolve the situation as quickly as possible.
 
Corrective actions are being carried out on an ongoing basis, and restoring normal processing is our highest priority. Dedicated teams are closely monitoring the situation and taking steps to ensure continued progress throughout the day.
 
We apologize for the inconvenience this may cause. We are in close dialogue with affected customers and will continue to provide updates as soon as new, verified information becomes available.
Apr 16, 2026 - 12:04 CEST
Update - Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.

We apologize for the inconvenience and will get back with more information as soon as we can.
Apr 16, 2026 - 09:54 CEST
Update - Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.

We apologize for the inconvenience and will get back with more information as soon as we can.
Apr 15, 2026 - 16:45 CEST
Identified - Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.

We apologize for the inconvenience and will get back with more information as soon as we can.
Apr 15, 2026 - 07:37 CEST
Monitoring - The payouts are expected to be made this afternoon, 14th of April. We are closely monitoring the result and apologize for any inconvenience this has caused.
Apr 14, 2026 - 15:45 CEST
Identified - The issue has been identified and a fix is being implemented with the highest priority.
Apr 14, 2026 - 10:37 CEST
Update - We are continuing to investigate this issue with the highest priority.
Apr 14, 2026 - 07:50 CEST
Update - We are continuing to investigate this issue with the highest priority.
Apr 13, 2026 - 22:49 CEST
Update - We are continuing to investigate this issue with the highest priority.
Apr 13, 2026 - 18:50 CEST
Update - We are continuing to investigate this issue with the highest priority.
Apr 13, 2026 - 17:05 CEST
Investigating - We are currently investigating issues with clearing files which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Apr 13, 2026 - 13:35 CEST
Acquiring of Card Transactions Operational
Card Authorization Operational
Clearing & Settlement Operational
Payment Solutions Operational
Instore Card Payments Operational
Online Card Payments Operational
Swish Operational
Vipps Operational
Pay Later Operational
MobilePay Operational
Trustly Operational
Web Portal's Degraded Performance
Merchant Portal Degraded Performance
Consumer Portal Operational
PosPay WebReports Operational
Contact Channels Operational
Invoicing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 24, 2026

Unresolved incident: Acquiring Batches in Merchant Portal.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 CEST
Scheduled - Important information regarding planned network maintenance
Wednesday 22nd of April from 04.00 am CET to 07.00 am CET.
During the above-mentioned time, Swedbank will perform scheduled network maintenance.
Short interruptions in the card authorization traffic may be experienced during this maintenance window. We apologize for any inconvenience this may cause.
Apr 15, 07:43 CEST
Apr 21, 2026
Nets - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Apr 21, 07:28 CEST
Investigating - A clearing file from Nets was received later than expected, which may cause delays in payouts for some customers. Payouts are expected to be completed no later than tomorrow, 21 April.
Apr 20, 08:27 CEST
Westpay - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Apr 21, 07:28 CEST
Investigating - A clearing file from Westpay was received later than expected, which may cause delays in payouts for some customers. Payouts are expected to be completed no later than tomorrow, 21 April.
Apr 20, 08:32 CEST
Apr 20, 2026
Apr 19, 2026
Visa and Mastercard Spring release 2026
Completed - The scheduled maintenance has been completed.
Apr 19, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 CEST
Scheduled - Information regarding installation of Visa and Mastercard Spring Release 2026

Saturday 18th to Sunday 19th of April the installation of the changes in Visa and Mastercard spring release will be performed. The installation is not expected to cause any interruptions in communication or affect customers connecting to the authorization and clearing systems
Mar 31, 10:08 CEST
Apr 18, 2026
Apr 17, 2026
Apr 16, 2026
Apr 15, 2026
Disturbances with payment performance
Resolved - This incident has been resolved.
Apr 15, 19:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 18:23 CEST
Investigating - We are currently investigating this issue.
Apr 15, 17:34 CEST
Apr 14, 2026
Apr 13, 2026
Verifone - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Apr 13, 07:38 CEST
Monitoring - The payouts are expected to be made on Monday, the 13th of April.
Apr 10, 15:27 CEST
Investigating - We have identified that the clearing files from Verifone contain errors, which may cause delays in payouts for some customers. We are in close contact with Verifone to ensure the files are corrected and minimize any delays.
Apr 10, 09:09 CEST
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 CEST
Scheduled - Important information regarding planned network maintenance Monday 13th of April from 04.00 am CEST to 07.00 am CET. During the above-mentioned time, Swedbank will perform scheduled network maintenance.
Short interruptions in the card authorization traffic may be experienced during this maintenance window. We apologize for any inconvenience this may cause.
Apr 2, 15:21 CEST
Apr 12, 2026
Upcoming scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:30 CEST
Scheduled - Important Information Regarding Planned maintenance
Saturday 11th of April and Sunday 12th of April from 00.30 am CET to 06.00 am CET both nights. During the above mentioned time slots, Swedbank will perform Disaster Recovery Tests.

We do not expect any interruptions in the card authorization traffic or in the clearing & settlement processing due to this maintenance.
Mar 31, 09:53 CEST
Apr 11, 2026
Apr 10, 2026
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