All Systems Operational

Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Operational
Merchant Portal ? Operational
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
PayByLink Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned System Maintenance May 26, 2025 18:00 - May 27, 2025 01:00 CEST

Dear Customer/Partner,

We would like to inform you of a planned system maintenance scheduled for Monday, 26 May, starting at 17:00 CET and concluding by 00:00 CET.

No service interruptions or disruptions are expected during this maintenance window. However, should any unforeseen issues arise, please do not hesitate to contact us through your usual support channels.
Posted on May 15, 2025 - 09:07 CEST

Swedbank Pay Planned Maintenance Jun 2, 2025 05:00-06:00 CEST

Please be advised that a system upgrade related to authorization processing is scheduled for June 2nd at 05:00 (CET). No significant impact on authorization traffic is anticipated.
Posted on May 23, 2025 - 16:25 CEST
May 25, 2025
Swish disturbance
Resolved - This incident has been resolved.
May 25, 00:33 CEST
Identified - Swish reportinh disturbance in service
May 22, 13:18 CEST
May 24, 2025

No incidents reported.

May 23, 2025
Verifone - Delayed payouts
Resolved - This incident has been resolved.
May 23, 12:25 CEST
Monitoring - The payouts are expected to be made tomorrow, the 23rd of May.
May 22, 14:10 CEST
Investigating - We are currently experiencing issues with clearing files from Verifone, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
May 22, 07:53 CEST
VAS - Medipay release
Update - The scheduled maintenance has been completed.
May 23, 12:05 CEST
Completed - The scheduled maintenance has been completed.
May 23, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 23, 08:09 CEST
May 22, 2025
May 21, 2025

No incidents reported.

May 20, 2025
Unable to transmit emails
Resolved - There might have been a delay in outbound emails that should now have been resolved.
May 20, 14:35 CEST
Identified - The issue has been identified and a fix is being implemented.
May 20, 13:34 CEST
Nets - Delayed payouts
Resolved - This incident has been resolved.
May 20, 10:00 CEST
Identified - We are currently experiencing issues with clearing files from Nets, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
May 19, 08:02 CEST
May 19, 2025
VAS - Redis problems
Resolved - This incident has been resolved.
May 19, 09:54 CEST
Investigating - We are currently investigating this issue.
May 19, 09:40 CEST
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Delayed payouts - Evry
Resolved - This incident has been resolved.
May 16, 09:38 CEST
Monitoring - The delayed payouts are expected to be made tomorrow, May 16th. Thank you for your patience.
May 15, 08:52 CEST
Investigating - We are currently experiencing issues with clearing files from Evry, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
May 15, 08:34 CEST
May 15, 2025
Swish 3rd Party Service Disruption
Resolved - This incident has been resolved.
May 15, 21:16 CEST
Monitoring - Swish has implemented a fix and is monitoring.
May 15, 21:15 CEST
Investigating - Swish has notified that they are experiencing a disturbance and that they are investigating.
May 15, 20:34 CEST
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
May 15, 20:29 CEST
Issue with BankID login in Merchant Portal (SE)
Resolved - This incident has been resolved.
May 15, 10:58 CEST
Investigating - We are currently experiencing issues with login via Mobile BankID in the Merchant Portal for Swedish users. Our technical team is investigating the root cause and working to resolve the issue.

We will provide an update as soon as more information is available.
Thank you for your patience
May 15, 10:34 CEST
May 14, 2025
Westpay - Disturbances at 3rd party
Resolved - The incident has been resolved. We are continuing to monitor the situation to ensure everything remains stable.
May 14, 20:32 CEST
Investigating - Westpay are currently experiencing a service disruption and are working to restore the service as quickly as possible. Thank you for your patience.
May 14, 18:40 CEST
May 13, 2025
Vipps 3rd party Service Disruption
Resolved - This incident has been resolved.
May 13, 16:26 CEST
Investigating - Vipps are currently experiencing a service disruption and are working to restore the service as soon as possible. Thank you for your patience.
May 13, 15:56 CEST
Swedbank Pay PSP database migration
Completed - The scheduled maintenance has been completed.
May 13, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:30 CEST
Scheduled - Swedbank Pay PSP will perform a routine database switchover as part of scheduled maintenance. This is a standard procedure related to system patching. The expected impact is a brief interruption of up to 20 seconds in authorization and transaction processing. No long-term service disruption is anticipated.
May 8, 10:23 CEST
May 12, 2025
Delays in Merchant Portal
Resolved - This incident has been resolved.
May 12, 17:11 CEST
Investigating - We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible.

Thank you for your patience.
May 8, 11:55 CEST
Swedbank Pay Software Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:30 CEST
Scheduled - Swedbank Pay is planning to perform software upgrades on the authorization platform from approximately 00.30 – 06.00 CET on May 11th and May 12th. Short interruptions in the authorization traffic may occur, but is expected to be limited to a few seconds. We apologize for any inconvenience caused by this.
May 9, 11:15 CEST
May 11, 2025
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