Swedbank Pay Status

All Systems Operational

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Important information regarding planned network maintenance for VPN connected authorization hosts Jun 12, 2023 03:00-04:00 CEST

As an important step in preparing for an upgraded network, at approximately 03.00 am on June 12th Swedbank Pay will perform necessary network maintenance, affecting communication lines that uses VPN. This maintenance is expected to cause a 5-10 minutes unavailability for VPN connected hosts to the Swedbank Pay authorization platform (Base24). No impact is expected for hosts that use other (non VPN) network communication technologies. We apologize for the inconvenience.
Posted on Jun 02, 2023 - 14:38 CEST

Past Incidents

Jun 5, 2023

Swish Service Disruption

Resolved - This incident has been resolved.
Jun 5, 15:20 CEST

Identified - Swish are currently experiencing a service disruption. They are working to restore the service as soon as possible. Thank you for your patience.
Jun 5, 14:30 CEST

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

Disturbances at 3rd party

Resolved - This incident has been resolved.
May 30, 15:13 CEST

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
May 30, 13:30 CEST

Trustly 3rd Party Service Disruption

Resolved - This incident has been resolved.
May 30, 01:36 CEST

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
May 29, 20:02 CEST

May 29, 2023

Delayed settlements for merchants using Verifone Greenbox

Resolved - Incident solved and files with transactions from 26/5 and 28/5 have been re-sent from Verifone. The files will be processed this evening.
May 29, 15:56 CEST

Investigating - We are currently investigating this issue together with Verifone.
May 29, 09:40 CEST

Trustly 3rd Party Service Disruption

Resolved - This incident has been resolved.
May 29, 12:28 CEST

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
May 29, 11:00 CEST

May 28, 2023

No incidents reported.

May 27, 2023

Swish Service Disruption

Resolved - This incident has been resolved.
May 27, 16:29 CEST

Update - Swish are continuing to work on a fix for this issue.
May 27, 15:07 CEST

Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
May 27, 14:17 CEST

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

3D Secure authentication degradation

Resolved - This incident has been resolved.
May 23, 10:17 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 08:35 CEST

Identified - We are currently experiencing a service degradation. We are working to restore the service as soon as possible. Thank you for your patience
May 23, 07:04 CEST

May 22, 2023

No incidents reported.