Merchant Portal - Issues with Transaction and Batch Subscriptions
Investigating - We are currently experiencing issues with transaction and batch subscriptions in Merchant Portal. This may affect weekly and monthly date ranges and the content of generated batch documents.

We are investigating the issue and apologize for any inconvenience this may cause.
Nov 03, 2026 - 15:34 CET
Merchant Payouts Operational
Merchant Payouts Operational
Accept Payments Operational
Instore Card Payments Operational
Online Card Payments Operational
Swish Operational
Vipps Operational
Pay Later Operational
MobilePay Operational
Trustly Operational
Click to Pay Operational
CarPay Operational
Apple Pay Operational
Google Pay Operational
Portals Degraded Performance
Merchant Portal Degraded Performance
Consumer Portal Operational
PosPay WebReports Operational
Customer Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 3, 2026

Swish Service Disruption
Resolved - This incident has been resolved.
Nov 3, 04:34 CET
Identified - Swish are reporting a major incident leading to many failed transactions. They are working on resolving the issue.
Nov 3, 00:29 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Verifone - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Oct 27, 13:37 CET
Monitoring - We have identified that the clearing files from Verifone contain errors, which may cause delays in payouts for some customers. We are in close contact with Verifone to ensure the files are corrected and minimize any delays.

Payouts are expected to be made tomorrow, the 27th of October.
Oct 26, 13:27 CET

Oct 26, 2026

Visa, Mastercard and Amex Autumn release 2026
Completed - The scheduled maintenance has been completed.
Oct 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 CEST
Scheduled - Information regarding installation of Visa, Mastercard and Amex Autumn Release 2026
Friday 23rd to Saturday 24th of October the installation of the changes in Visa, Mastercard and Amex autumn release will be performed.

The installation is not expected to cause any interruptions in communication or affect customers connecting to the authorization and clearing systems.
Oct 1, 09:45 CEST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Distuption in our BNPL Ledger service
Resolved - This incident has been resolved.
Oct 21, 16:21 CEST
Investigating - Access to our BNPL ledger service experiences disruption
Oct 21, 16:04 CEST
Verifone - Delayed payouts - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Oct 21, 15:55 CEST
Monitoring - The issue has been resolved. Payouts are expected to be received today, Wednesday, October 21st.
Oct 21, 08:52 CEST
Identified - We have identified that the clearing files from Verifone contain errors, which may cause delays in payouts for some customers. We are in close contact with Verifone to ensure the files are corrected and minimize any delays.
Oct 20, 09:36 CEST
Important information regarding planned Mastercard network maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 13:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 CEST
Scheduled - Mastercard will perform scheduled network maintenance on October 21 between 09:00 and 13:30 CEST as part of an infrastructure upgrade.

No customer impact is expected during the maintenance window.

We apologize for any inconvenience this may cause.
Oct 8, 14:51 CEST

Oct 20, 2026

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