Swedbank Pay Status

Disturbances at 3rd party

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 30, 2025 - 21:30 CEST

Swedbank Pay - Disturbances with clearing and settlement

Monitoring - The delayed payouts are expected to be made on Friday the 2nd of May.
Apr 30, 2025 - 13:41 CEST

Investigating - We are currently experiencing issues which may result in delays in payouts for some customers with Swedbank Pay as their PSP. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Apr 30, 2025 - 08:36 CEST

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Partial Outage

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Partial Outage

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

PayByLink Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Change of outbound IP-addresses for callbacks Mar `12`, `2025` `12:00`-`13:00` CET

Scheduled - We will be changing the IP-addresses from which callbacks are sent for eCommerce payments, affecting both the external integration and production environments.

The current address is 91.132.170.1.

The new addresses will be the range 20.91.170.120 - 127.

Any necessary changes from your end, for example whitelisting the new IP-range, should be done prior to the 12th of March to ensure that the callbacks are received correctly.
Feb 04, 2025 - 14:34 CET

Past Incidents

May 1, 2025

No incidents reported today.

Apr 30, 2025

Degraded performance for transactions

Resolved - This incident has been resolved.
Apr 30, 14:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 13:16 CEST

Investigating - We are currently investigating this issue.
Apr 30, 10:16 CEST

VAS- minor hotfix for backend applications

Completed - The scheduled maintenance has been completed.
Apr 30, 10:46 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 08:22 CEST

Disturbances at 3rd party

Resolved - This incident has been resolved.
Apr 30, 10:35 CEST

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 30, 10:26 CEST

Apr 29, 2025

Some fuel cards may be unavailable for processing

Resolved - This incident has been resolved.
Apr 29, 09:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 09:50 CEST

Investigating - We are currently investigating this issue.
Apr 29, 09:11 CEST

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

Disturbances at 3rd party

Resolved - This incident has been resolved.
Apr 26, 15:53 CEST

Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 26, 15:40 CEST

Apr 25, 2025

VAS - CAM portal timeout

Resolved - This incident has been resolved.
Apr 25, 15:05 CEST

Investigating - We are currently investigating this issue.
Apr 25, 14:57 CEST

Swedbank Pay - Disturbances with clearing and settlement

Resolved - This incident has been resolved.
Apr 25, 08:37 CEST

Monitoring - We are currently experiencing some delays in payouts for Swedish customers using Swedbank Pay as their PSP. The issue has been identified and resolved, and we expect payouts to be made tomorrow. We apologize for any inconvenience and appreciate your understanding.
Apr 24, 16:23 CEST

Apr 24, 2025

VAS - Database instability

Resolved - This incident has been resolved.
Apr 24, 12:35 CEST

Investigating - We are currently investigating this issue.
Apr 24, 12:09 CEST

Swish degrade service

Resolved - This incident has been resolved.
Apr 24, 08:36 CEST

Investigating - At the moment, we are experiencing a disturbance impacting transactions with swish
Apr 24, 07:41 CEST

VAS - Merchant portal issues

Resolved - This incident has been resolved.
Apr 24, 08:22 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 3, 09:22 CEST

Update - We are continuing to investigate this issue.
Apr 3, 09:13 CEST

Update - We are continuing to investigate this issue.
Apr 3, 09:11 CEST

Investigating - We are currently investigating this issue.
Apr 3, 09:10 CEST

Swedbank Pay - Disturbances with clearing and settlement

Resolved - The issue has been resolved and payouts are expected to be made during the day.
Apr 24, 07:22 CEST

Update - We are continuing to investigate this issue. We apologize for any inconvenience this may cause and appreciate your continued patience.
Apr 23, 12:14 CEST

Investigating - We are currently experiencing issues which may result in delays in payouts for some Swedish customers with Swedbank Pay as PSP their. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Apr 22, 14:18 CEST

Disturbance Swedish BankID

Resolved - This incident has been resolved.
Apr 24, 00:44 CEST

Update - We are continuing to investigate this issue.
Apr 24, 00:43 CEST

Update - We are continuing to investigate this issue.
Apr 23, 22:36 CEST

Investigating - We Are experiencing problems due to disturbance in BankID.
Apr 23, 20:45 CEST

Apr 23, 2025

Delays in Merchant Portal

Resolved - This incident has been resolved.
Apr 23, 16:45 CEST

Update - We are continuing to investigate this issue.
Apr 22, 12:19 CEST

Investigating - We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible.

Thank you for your patience.
Apr 17, 09:27 CEST

VAS Multipay-server hotfix

Completed - The scheduled maintenance has been completed.
Apr 23, 13:12 CEST

Update - We are continuing to verify the maintenance items.
Apr 23, 12:40 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 23, 12:40 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:00 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 23, 11:06 CEST

Apr 22, 2025

Vipps - degraded service

Resolved - This incident has been resolved.
Apr 22, 07:46 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 00:29 CEST

Identified - Vipps mobilepay are experiencing issues with payment processing
Apr 21, 19:23 CEST

Apr 21, 2025

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

Scheduled Maintenance

Change of outbound IP-addresses for callbacks Mar 12, 2025 12:00-13:00 CET

Past Incidents

Change of outbound IP-addresses for callbacks Mar `12`, `2025` `12:00`-`13:00` CET