Delayed in Clearing and settlement

Incident Report for Swedbank Pay

Resolved

Disturbances at third party are now solved. We do apologize for the inconvenience this may have caused you.
Posted Aug 01, 2022 - 12:42 CEST

Update

Verifone is continuing to work on a fix for this incident. Next update will be when we have received the file and the incident is solved.

Thank you for your patience.
Posted Jul 29, 2022 - 13:30 CEST

Update

We are still waiting for the file that was supposed to be delivered yesterday. Thank you for your patience.
Posted Jul 29, 2022 - 09:05 CEST

Monitoring

Verifone is continuing to work on a fix for this incident. Next update will be when we have received the file and the incident is solved.
Posted Jul 28, 2022 - 14:53 CEST

Identified

Verifone has identified the root cause and they are working to resend a correct file as soon as possible. Thank you for your patience.
Posted Jul 28, 2022 - 14:39 CEST

Investigating

We are currently experiencing disturbances with our clearing and settlement services. Due to disturbances at third party the clearing and settlement files from Verifone have not been processed. Thank you for your patience.
Posted Jul 28, 2022 - 09:08 CEST
This incident affected: Acquiring of Card Transactions (Clearing & Settlement).