Issues in Merchant Portal affecting login

Incident Report for Swedbank Pay

Resolved

We have resolved the issue and access to the Merchant Portal via BankID has been restored.

Posted Jan 14, 2026 - 16:04 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 14, 2026 - 14:12 CET

Update

We are still actively working on resolving this issue. We apologize for the ongoing disruption and greatly appreciate your patience as we work toward a fix.

Posted Jan 14, 2026 - 14:12 CET

Identified

We are currently experiencing issues with the Merchant Portal which affects the ability to access the portal using BankId

The issue is being worked on to restore full functionality as soon as possible.

Thank you for your patience.

Posted Jan 13, 2026 - 17:04 CET

This incident affected: Web Portal's (Merchant Portal).