We are actively monitoring the situation as remaining follow-up activities continue and normal operations are restored. Thank you for your patience.
Posted Apr 21, 2026 - 12:01 CEST
Update
We’re continuing with the remaining follow-up and normal operations are being restored. Thank you for your patience.
Posted Apr 20, 2026 - 09:56 CEST
Monitoring
Delayed payments have now been processed and are expected to be delivered during the day (Friday the 17th of April).
We continue to closely monitor the situation and are working to restore normal operations.
Posted Apr 17, 2026 - 14:15 CEST
Update
Overnight work has progressed well. Corrective actions have been implemented, and the team continues to actively troubleshoot and resolve the identified issues.
This remains our highest priority, and we are working to restore normal operations as quickly as possible.
We will continue to provide status updates throughout the day.
Posted Apr 17, 2026 - 08:39 CEST
Update
We are continuing to work on the issues currently affecting the payment processes and efforts will continue throughout the evening. The next update will be provided tomorrow, April 17.
Posted Apr 16, 2026 - 17:14 CEST
Update
Some payouts are delayed due to issues with Swedbank payment processes. We are actively working together with relevant parties to resolve the situation as quickly as possible.
Corrective actions are being carried out on an ongoing basis, and restoring normal processing is our highest priority. Dedicated teams are closely monitoring the situation and taking steps to ensure continued progress throughout the day.
We apologize for the inconvenience this may cause. We are in close dialogue with affected customers and will continue to provide updates as soon as new, verified information becomes available.
Posted Apr 16, 2026 - 12:04 CEST
Update
Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.
We apologize for the inconvenience and will get back with more information as soon as we can.
Posted Apr 16, 2026 - 09:54 CEST
Update
Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.
We apologize for the inconvenience and will get back with more information as soon as we can.
Posted Apr 15, 2026 - 16:45 CEST
Identified
Due to issues with Swedbank payment processes, some payouts are still pending. Swedbank Pay has full visibility of all affected funds and ensures that all outstanding payouts will be completed. This remains our highest priority and we are progressing on the issue.
We apologize for the inconvenience and will get back with more information as soon as we can.
Posted Apr 15, 2026 - 07:37 CEST
Monitoring
The payouts are expected to be made this afternoon, 14th of April. We are closely monitoring the result and apologize for any inconvenience this has caused.
Posted Apr 14, 2026 - 15:45 CEST
Identified
The issue has been identified and a fix is being implemented with the highest priority.
Posted Apr 14, 2026 - 10:37 CEST
Update
We are continuing to investigate this issue with the highest priority.
Posted Apr 14, 2026 - 07:50 CEST
Update
We are continuing to investigate this issue with the highest priority.
Posted Apr 13, 2026 - 22:49 CEST
Update
We are continuing to investigate this issue with the highest priority.
Posted Apr 13, 2026 - 18:50 CEST
Update
We are continuing to investigate this issue with the highest priority.
Posted Apr 13, 2026 - 17:05 CEST
Investigating
We are currently investigating issues with clearing files which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Posted Apr 13, 2026 - 13:35 CEST
This incident affected: Acquiring of Card Transactions (Clearing & Settlement).