VAS - Merchant portal issues
Identified - The issue has been identified and a fix is being implemented.
Apr 03, 2025 - 09:22 CEST
Update - We are continuing to investigate this issue.
Apr 03, 2025 - 09:13 CEST
Update - We are continuing to investigate this issue.
Apr 03, 2025 - 09:11 CEST
Investigating - We are currently investigating this issue.
Apr 03, 2025 - 09:10 CEST
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Partial Outage
Merchant Portal ? Partial Outage
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Partial Outage
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
PayByLink Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Change of outbound IP-addresses for callbacks Mar 12, 2025 12:00-13:00 CET

Scheduled - We will be changing the IP-addresses from which callbacks are sent for eCommerce payments, affecting both the external integration and production environments.

The current address is 91.132.170.1.

The new addresses will be the range 20.91.170.120 - 127.

Any necessary changes from your end, for example whitelisting the new IP-range, should be done prior to the 12th of March to ensure that the callbacks are received correctly.
Feb 04, 2025 - 14:34 CET

Visa and Mastercard Spring release 2025 Apr 11, 2025 06:00 - Apr 14, 2025 06:00 CEST

Information regarding installation of Visa and Mastercard Spring Release 2025
Friday 11th to Saturday 12th of April the installation of the changes in Visa and Mastercard spring release will be performed.

The installation is not expected to cause any interruptions in communication or affect customers connecting to the authorization and clearing systems.
Posted on Mar 31, 2025 - 15:27 CEST
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

Unresolved incident: VAS - Merchant portal issues.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Verifone - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Apr 1, 08:15 CEST
Monitoring - Payouts are expected to be made tomorrow, April 1st.
Mar 31, 13:18 CEST
Investigating - We are currently experiencing issues with clearing files from Verifone, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Mar 31, 09:28 CEST
Mar 31, 2025
VAS - MerchantPortal
Resolved - This incident has been resolved.
Mar 31, 13:34 CEST
Investigating - We are currently investigating this issue.
Mar 31, 08:58 CEST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Westpay - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Mar 28, 07:48 CET
Monitoring - Payouts are expected to be made tomorrow, March 28th.
Mar 27, 09:13 CET
Identified - Westpay are currently having issues with clearing files which will cause delays with payouts to some customers.
We apologize for any inconvenience this may cause.
Mar 27, 08:41 CET
Mar 27, 2025
Mar 26, 2025
Delays in Merchant Portal
Resolved - This incident has been resolved.
Mar 26, 15:11 CET
Investigating - We are currently experiencing delays in the Merchant Portal. This can cause some data (transactions and documents) to be unavailable.

The issue is being worked on to ensure that the data is available in the Merchant Portal as soon as possible.

Thank you for your patience.
Mar 26, 11:02 CET
Mar 25, 2025
Service Disruption - PayByLink
Resolved - This incident has been resolved.
Mar 25, 11:12 CET
Identified - We are currently experiencing a disruption affecting the PayByLink service via the Merchant Portal. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 20, 14:42 CET
VAS - Timeout and Performance issues
Resolved - This incident has been resolved.
Mar 25, 10:12 CET
Update - We are continuing to monitor for any further issues.
Mar 25, 09:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 09:45 CET
Investigating - We are currently investigating this issue.
Mar 25, 08:42 CET
Mar 24, 2025
CreditCard service disruption
Resolved - This incident has been resolved.
Mar 24, 20:35 CET
Update - We are continuing to work on a fix for this issue.
Mar 24, 14:16 CET
Identified - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 24, 14:08 CET
VAS - Performace Issue with Card Administration System
Resolved - This incident has been resolved.
Mar 24, 15:45 CET
Update - We are continuing to monitor for any further issues.
Mar 24, 15:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:36 CET
Update - We are continuing to work on a fix for this issue.
Mar 24, 14:37 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 14:36 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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