Swedbank Pay Status

All Systems Operational

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

Somewhat higher level acquirer offline responses in CC payments

Resolved - This incident has been resolved.
May 1, 14:19 CEST

Identified - Credit Card online payment are experiencing somewhat hightned level of acquirer offline responses.
May 1, 12:45 CEST

Apr 30, 2024

No incidents reported.

Apr 29, 2024

VAS - Coupon disturbance

Resolved - This incident has been resolved.
Apr 29, 17:19 CEST

Update - We are continuing to work on a fix for this issue.
Apr 29, 14:59 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 29, 13:18 CEST

Release of QR-code for BankID - Installment Account

Completed - The scheduled maintenance has been completed.
Apr 29, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 10:00 CEST

Scheduled - There are more advanced security threats in the digital arena today. Secure start verifies that it's the same person using our services who is identifying themselves with BankID.

This is one of many means to help to prevent fraud. In order to protect both users and e-services, the secure start of BankID becomes mandatory for all authorities, companies and organizations that use BankID in their e-services.
This needs to be implemented by May 1, 2024 at the latest.

The change will be implemented for Installment Account in the production environment and will thus be affecting all Installment Account transactions enabled for SCA from now on.

Please note that this currently only applies to Sweden.

There is no need for changes or adjustment from you side for Secure Start (QR-code) for BankId to work - it will all be handled from our side.

We do not expect this release to cause any disturbances. If you do notice any sort of problems or unexpected behavior, please contact us via the regular support channels.
Apr 19, 15:32 CEST

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

Nets - Instore payments Denmark

Resolved - This incident has been resolved.
Apr 26, 08:09 CEST

Investigating - Nets are currently experiencing issues with card transactions being declined via some specific payment terminals for some merchants in Denmark.
Investigation is ongoing.
Apr 25, 16:22 CEST

Apr 25, 2024

Update in Merchant Portal for PAX customers

Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:00 CEST

Scheduled - A scheduled release is planned for tomorrow evening in the Merchant Portal production environment for PAX customers.

The update is aimed at ensuring optimal performance and stability for our platform.
During the release process, all PAX customers will experience temporary access restrictions until all components are successfully deployed.

We apologize for any inconvenience this may cause and assure you that we will work diligently to minimize downtime.

Please note that this only applies to PAX customers.

If you have any questions or concerns, please don't hesitate to reach out to us through our regular support channels.

Thank you for your understanding and cooperation as we continue to improve our services.
Apr 22, 12:24 CEST

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.