Swedbank Pay Status

All Systems Operational

Acquiring of Card Transactions Operational

Card Authorization Operational

Clearing & Settlement Operational

Payment Solutions Operational

Instore Card Payments Operational

m/ecom Card Payments Operational

Swish Operational

Vipps Operational

Pay Later Operational

MobilePay Operational

Trustly Operational

Web Portal's Operational

Merchant Portal Operational

Consumer Portal Operational

eCom Admin Operational

PosPay WebReports Operational

CAM - IssuerAdmin Operational

CAM - UserPortal Operational

MediPay - MerchantPortal Operational

VAS Operational

Medipay Operational

APM Operational

Multipay - Mobile checkout Operational

GiftCard Operational

Valuecodes / Coupons Operational

Topup codes Operational

FuelCard Operational

FuelCard STIP Operational

FuelCard SAF Operational

RetailCard Operational

PayByLink Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Change of IP Addresses for Callbacks Mar 12, 2025 09:00-10:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 2025 - 13:59 CET

Scheduled - We will be changing the outbound IP-address from which we send callbacks for eCom, starting from March 12th 2025.

Callbacks will be sent from one of the IP addresses in this interval:
20.91.170.120–127 (20.91.170.120/29).

We strongly advise you to whitelist them and perform necessary configuration on your end in time to the 12th of March.

An FAQ regarding this change and its impacts is available in our developer documentation, which can be found here:
https://developer.swedbankpay.com/checkout-v3/features/payment-operations/callback/#faq--change-of-ip-addresses-for-callbacks
Feb 19, 2025 - 13:23 CET

Change of outbound IP-addresses for callbacks Mar 12, 2025 12:00-13:00 CET

We will be changing the IP-addresses from which callbacks are sent for eCommerce payments, affecting both the external integration and production environments.

The current address is 91.132.170.1.

The new addresses will be the range 20.91.170.120 - 127.

Any necessary changes from your end, for example whitelisting the new IP-range, should be done prior to the 12th of March to ensure that the callbacks are received correctly.
Posted on Feb 04, 2025 - 14:34 CET

Network maintenance Mar 13, 2025 13:00-15:00 CET

We will be performing network maintenance on March 13th from 13:00 to 15:00. We do not expect any service interruptions during this time.
Posted on Mar 05, 2025 - 15:53 CET

Important Information regarding Swedbank Planned Maintenance Mar 15, 2025 00:30 - Mar 16, 2025 06:30 CET

Upcoming scheduled maintenance notice

Important Information Regarding Planned maintenance Saturday 15th of March and Sunday 16th of March from 00.30 am CET to 06.00 am CET both nights. During the above mentioned time slots, Swedbank will perform Disaster Recovery Tests. We do not expect any interruptions in the card authorization traffic or in the clearing & settlement processing due to this maintenance.
Posted on Mar 06, 2025 - 16:30 CET

Past Incidents

Mar 11, 2025

Swish Service Disruption

Resolved - This incident has been resolved.
Mar 11, 07:55 CET

Investigating - We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 11, 04:26 CET

Mar 10, 2025

Issues in Merchant Portal affecting login

Resolved - This incident has been resolved.
Mar 10, 16:12 CET

Investigating - We are currently experiencing issues with the Merchant Portal which affects the ability to access the portal.

If you are experiencing troubles reaching the merchant portal, try clearing stored cookies and cache from your browser.
Mar 5, 16:34 CET

Mar 9, 2025

Credit Card Visa Disturbance

Resolved - This incident has been resolved.
Mar 9, 18:19 CET

Investigating - We are currently investigating this issue.
Mar 9, 16:27 CET

Disturbances with Mastercard authorizations

Resolved - Mastercard has now confirmed that the incident is resolved.
Mar 9, 11:55 CET

Monitoring - Since 10.34 Swedish time no more disturbances have been identified in relation to this incident. We are still waiting for Mastercard to confirm that the root cause is identified and and the problem resolved. We are monitoring the traffic.
Mar 9, 11:37 CET

Update - Mastercard has confirmed that they have ongoing problems with their authorization processing globally. They are fully focused on resolving the problems. However, not all transactions are being declined. It is a partial outage at Mastercard.
Mar 9, 10:03 CET

Investigating - There may be some disturbances with authorizations on Mastercard cards. We are investigating.
Mar 9, 08:45 CET

Credit Card Disturbance

Resolved - This incident has been resolved.
Mar 9, 11:40 CET

Investigating - We are currently investigating this issue.
Mar 8, 21:08 CET

Mar 8, 2025

Mar 7, 2025

No incidents reported.

Mar 6, 2025

Service Disruption - PayByLink

Resolved - This incident has been resolved.
Mar 6, 15:40 CET

Identified - We are currently experiencing a disruption affecting the PayByLink service via the Merchant Portal. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 6, 09:41 CET

VAS Major Q1 Release

Completed - The scheduled maintenance has been completed.
Mar 6, 08:31 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 5, 09:17 CET

Mar 5, 2025

Issues in Merchant Portal affecting login

Resolved - This incident has been resolved.
Mar 5, 16:02 CET

Identified - If you are experiencing troubles reaching the merchant portal, try clearing stored cookies and cache from your browser.
Mar 5, 11:48 CET

Investigating - We are currently experiencing issues with the Merchant Portal which affects the ability to access the portal.

The issue is being worked on to restore full functionality as soon as possible.

Thank you for your patience.
Mar 5, 11:19 CET

At the moment, Swish are experiencing a disturbance impacting transactions to and from Riksbanken.

Resolved - This incident has been resolved.
Mar 5, 15:31 CET

Update - We are continuing to investigate this issue.
Mar 5, 14:51 CET

Investigating - We are currently investigating this issue.
Mar 5, 14:49 CET

Mar 4, 2025

No incidents reported.

Mar 3, 2025

Delays in Merchant Portal

Resolved - This incident has been resolved.
Mar 3, 17:21 CET

Investigating - We are currently experiencing delays in the Merchant Portal. This can cause some data (transactions and documents) to be unavailable.

The issue is being worked on to ensure that the data is available in the Merchant Portal as soon as possible.

Thank you for your patience.
Mar 3, 09:01 CET

Mar 2, 2025

At the moment, Swish are experiencing a disturbance impacting transactions to and from Nordea.

Resolved - This incident has been resolved.
Mar 2, 16:21 CET

Update - We are continuing to investigate this issue.
Mar 2, 16:20 CET

Update - We are continuing to investigate this issue.
Mar 2, 15:41 CET

Investigating - Swish are currently investigating this issue.
Mar 2, 15:41 CET

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025

No incidents reported.

Feb 26, 2025

No incidents reported.

Feb 25, 2025

Upgrade of ConsumersUI

Completed - The scheduled maintenance has been completed.
Feb 25, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 18, 10:31 CET

Scheduled - We will be performing an upgrade of the ConsumersUI. No new functionality will be implemented and we do not expect this to cause any downtime of the service.
Feb 18, 10:29 CET

Delays in Merchant Portal

Resolved - This incident has been resolved.
Feb 25, 08:55 CET